Privacy Policy

Who We Are

KTwo Visuals is a professionally registered photography and videography company based in Durban, KwaZulu-Natal, South Africa. We are the responsible party for personal information collected through this website and our associated communication channels.

What Information We Collect

We only collect information that is necessary to provide our services and respond to your enquiries. This includes:

• Full name — to address you correctly and personalise your booking experience.
• Phone number — to contact you regarding your booking confirmation and shoot coordination.
• Email address — to send booking confirmations, updates, and responses to your enquiries.
• Event or shoot date — to schedule and plan your session.
• Location or area — to coordinate travel, logistics, and shoot planning.
• Service and package preferences — to prepare the correct team, equipment, and deliverables for your shoot.
• Additional notes — any information you voluntarily provide about your shoot, special requests, or requirements.

We do not collect sensitive personal information such as identity numbers, financial account details, or medical information through our website.

Why We Collect Your Information

Your personal information is collected and used solely for the following purposes:

• To respond to booking enquiries submitted through our contact and booking forms.
• To confirm, coordinate, and manage your photography or videography booking.
• To communicate shoot details, requirements, and updates before and after your session.
• To send your final content delivery link upon completion of editing.
• To maintain accurate business records for the purpose of service delivery and dispute resolution.

We will never use your personal information for purposes beyond those listed above without your explicit consent.

How We Use Your Information

KTwo Visuals processes your personal information on the lawful basis of fulfilling a contract — specifically, to deliver the photography or videography service you have enquired about or booked.

• Your information is used only by KTwo Visuals and the team members directly involved in delivering your service.
• We do not sell, rent, trade, or share your personal information with any third parties for commercial purposes.
• We do not send unsolicited marketing communications without your prior consent.
• We do not use automated decision-making or profiling based on your personal information.

Third Party Services

Our website makes use of the following third party services to function. Each service has its own privacy policy that governs how they handle data:

• EmailJS — used to process and transmit form submissions from our contact and booking forms to our email inbox. Form data passes through EmailJS servers in transit. View their privacy policy at emailjs.com.
• GitHub Pages — our website is hosted on GitHub Pages. GitHub may collect standard server logs including IP addresses. View their privacy policy at github.com.
• Google Fonts — our website loads fonts from Google Fonts servers. Google may collect standard request data. View their privacy policy at google.com.

We have no control over the data practices of these third party services and recommend reviewing their individual privacy policies.

How Long We Keep Your Information

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected:

• Booking enquiry information is retained for the duration of the service engagement and for a reasonable period thereafter for record-keeping purposes.
• General enquiry information is retained for as long as necessary to respond to and resolve your enquiry.
• Once information is no longer required it is securely deleted from our systems.

You may request deletion of your personal information at any time by contacting us at info@ktwovisuals.co.za .

Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act (POPIA), you have the following rights:

• Right to access — you have the right to request a copy of the personal information we hold about you.
• Right to correction — you have the right to request that we correct any inaccurate or incomplete personal information.
• Right to deletion — you have the right to request that we delete your personal information, subject to any legal obligations we may have to retain certain records.
• Right to object — you have the right to object to the processing of your personal information in certain circumstances.
• Right to complain — if you believe your privacy rights have been violated, you have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za .

To exercise any of these rights, contact us directly at info@ktwovisuals.co.za or call +27 79 744 2467. We will respond to all requests within a reasonable timeframe.

Cookies & Tracking

Our website does not use tracking cookies, advertising cookies, or any form of behavioural analytics. We do not track your browsing behaviour across other websites.

Some third party services we use — such as Google Fonts and GitHub Pages — may set standard technical cookies as part of their normal operation. These are not within our control and are governed by their respective privacy policies.

Note: If Google Analytics is added to this website in future, this section will be updated to disclose cookie usage and provide opt-out options.

Photography & Portfolio Use

KTwo Visuals may use final edited content from your shoot for portfolio, social media, and promotional purposes unless you have explicitly requested otherwise in writing before your shoot date.

If you do not wish for your content to be used for promotional purposes, please notify us in writing at info@ktwovisuals.co.za before your shoot date and we will respect your request.

We will never sell your images or videos to third parties. Portfolio use is limited to KTwo Visuals' own platforms — website, social media, and direct marketing materials.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website is served over HTTPS and form submissions are transmitted securely through EmailJS.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we use. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: